General Rental and Use Terms and Conditions

Owner's Contact Details

Winkin Julien
118 Grand Rue
B-6730 Tintigny
Email: reservations@gites-gaume.be

I. General Terms and Conditions of Rental

Preamble

These general terms and conditions govern the relationship between the owner and the individual tenant regarding the rental of real estate properties.

Article 1 — Content and Scope

The terms express the entirety of the parties' obligations for the rental of the designated properties.

Article 2 — Description of the Properties

The owner offers three establishments:

• Le Manoir de la Rulette, 118 Grand Rue, 6730 Tintigny
• Le Zythogite, 51 Rue du Tilleul, 6730 Tintigny
• Le Pavillon de l'Herboriste, 118b Grand Rue, 6730 Tintigny

Capacity: 6 to 23 people maximum. All rented furnished.

Equipment provided: ping-pong table, barbecue, outdoor tables, reception rooms (subject to availability).

Jacuzzi and sauna: at Le Zythogite (and its apartments) and at Le Pavillon de l'Herboriste, the private jacuzzi is included in the price of the stay. At Le Manoir de la Rulette, the jacuzzi and sauna are located in a separate wellness area, offered as a paid option for the duration of the stay — this option is not included in the price and is booked after the reservation, via the /shop store.

Not provided: bed covers, duvets, pillowcases, bath towels, kitchen linen. These options can be purchased via the /shop store.

Article 3 — Rental Duration

Minimum duration: two nights. Weekends cover Friday to Sunday at a minimum, unless otherwise indicated in the offer.

Article 4 — Financial Conditions

The price is firm and final, as set on the date of booking. It includes cleaning fees. The furniture is provided on a loan basis.

A security deposit is paid upon arrival and returned after the check-out inventory, less any damages.

Article 5 — Cancellation of Reservation

• By the tenant: not refunded.
• By the owner: full refund of the total amount.

Article 6 — Arrival and Departure

Arrival: from 4:00 p.m. onwards. Automatic code provided on the day of arrival.
Departure: 11:00 a.m. The door locks automatically.

A "late check-out until 5:00 p.m." option is available on Sundays only (paid option on /shop).

Article 7 — General Obligations

The owner undertakes to:

• Provide accurate and complete information;
• Ensure peaceful enjoyment of the premises;
• Take out third-party liability insurance.

The tenant undertakes to:

• Use the premises for personal purposes;
• Enjoy the premises as a "prudent and reasonable person";
• Maintain the premises and keep them in good condition;
• Report the presence of domestic animals; the tenant remains responsible for any damage they cause;
• Take out insurance against rental risks (fire, explosion, water damage);
• Report malfunctions and incidents within 24 hours;
• Respect the neighbours' peace and quiet: between 10:00 p.m. and 7:00 a.m., no music outdoors or noisy gatherings. Staying outside to chat calmly remains permitted;
• Groups of young people under 25 years of age: not permitted;
• Bachelor or bachelorette parties: prohibited.

Article 8 — Liability

The owner is not responsible for theft or damage to the tenant's personal belongings.

Any damage caused by the tenant gives rise to compensation. The owner may claim:

• The cost of repair or replacement of damaged items;
• Additional cleaning fees for excessive dirtiness or damage.

Article 9 — Communication

Documents, data and information exchanged electronically constitute "admissible, valid, enforceable evidence having the probative value of a private deed". The parties accept the legal validity of these electronic formats.

Article 10 — Processing of Personal Data

The owner complies with the GDPR (EU Regulation 2016/679 of 25 April 2016). Processing activities are described in the privacy policy.

Article 11 — Miscellaneous Provisions

Failure to exercise a right does not constitute a future waiver.

A clause that is void under legislation or a judicial decision shall remain unwritten; the other clauses retain their validity, unless the invalid clause was substantial and undermined the contractual balance. The parties undertake to agree on a new provision replacing the one declared void.

Article 12 — Applicable Law and Jurisdiction

These terms and conditions are governed by Belgian law. Disputes fall under the jurisdiction of Belgian courts.

Article 13 — Amendment of the General Terms and Conditions

The owner may amend the clauses at any time without justification.

II. Electric vehicle charging

Charging of electric cars is prohibited. There is no charging station on site; use of the house's electrical outlets is forbidden. Public charging stations are available nearby.

A fee of 125 €/day may be charged in the event of non-compliance.

III. General terms of use

Article 1 — Definitions

• Listing: textual and visual data hosted on the website relating to a rental offer.
• Property: real estate for which the owner holds ownership/usage rights and the authorisation to offer for rental.
• Tenant: internet users with whom the owner may enter into contact regarding the listings.
• Owner: person holding ownership/usage rights over the properties offered.
• Service: consultation of the listings database.
• User: internet users potentially interested in booking the properties.

Article 2 — Purpose

The Terms of Use define the conditions under which the owner makes the listings available and enables booking requests and online payment.

Article 3 — Access to the website

Access implies acceptance of the Terms of Use. Browsing the listings is free of charge. No account creation or password is required. All access costs are borne exclusively by the user.

Article 4 — Maintenance

The owner may interrupt access to the website for maintenance. The user will be notified where possible. In the event of a technical issue: contact reservations@gites-gaume.be.

Article 5 — Prices

The displayed price corresponds to the rental amount as provided and modified by the owner under their own responsibility.

Article 6 — Booking

Select a property, enter the dates and the number of occupants.

Online payment is mandatory via a secure banking module (Stripe). Accepted payment methods are bank cards (Visa, Mastercard, American Express), as well as a bank transfer which blocks the booking for 3 days pending receipt of payment.

Payment is conditional upon acceptance of the Terms of Use and the cancellation conditions.

Article 7 — Cancellation of booking

• By the tenant: conditions detailed in section I (General rental terms).
• By the owner: full refund of the total booking amount.

Article 8 — Communication

Emails to the owner must contain serious booking requests. The tenant accepts that documents exchanged electronically constitute "admissible, valid, enforceable evidence having the probative force of a private deed." The parties undertake not to challenge the validity of these electronic formats.

Article 9 — Liability

The user is solely responsible for their use of the website and the data communicated. The website may experience limitations or delays related to the Internet; the owner declines all liability for such delays or damages.

The owner does not guarantee:

• Security, continuity, absence of errors, or compatibility;
• That the website will meet the user's requirements;
• The absence of errors or the correction of defects;
• The absence of viruses or dangerous components on the servers.

The website may contain hyperlinks. The content accessible via these links is not published by the owner, who has no rights over such content.

Article 10 — Force majeure

The owner is not liable for delay or failure to perform services due to a case of force majeure (unforeseeable, insurmountable, external event). Recognised cases include: power failure, failure or sabotage of telecommunications, failure or interruption of transmission networks or the Internet, computer hacking, fire, flood, storm, explosion, earthquakes, natural disasters, water damage, exceptional weather conditions, epidemic, riot, war, insurrection, terrorist attack, vandalism, strike, lock-out.

Article 11 — Intellectual property

The website, its distinctive elements, the content of the listings, and the photographs of the properties are protected by intellectual property and copyright laws. Copyrights are held by the owner. No licence or authorisation is granted. No reproduction, in whole or in part, is permitted without prior written authorisation.

Article 12 — Processing of personal data

The owner complies with the GDPR (EU Regulation 2016/679 of 25 April 2016). The details are set out in the personal data protection policy.

Article 13 — Cookies and Audience Measurement

The site does not use any advertising tracking cookies. Audience measurement (Matomo, operated by LuxGap Sàrl) is carried out without cookies or storage in your browser: the IP address is truncated, page URLs are reduced to their template, and your browser's "Do Not Track" setting is respected.

The site itself sets two measurement cookies: the source of your first visit (a source label, e.g. "google" or "direct", its type and date, 90 days), recorded with your booking if you make a reservation, and a randomly generated value that always shows you the same wording of the stay offer on the agenda, walks, and blog pages (180 days). The other cookies are used for site functionality: staff login, payment, and selected language.

List, content, and duration of each cookie: "Cookies" section of the privacy policy.

Article 14 — Miscellaneous Provisions

Failure to exercise a right does not constitute a waiver. A void clause remains unwritten; the others retain their validity unless the invalid one was substantial and undermined the contractual balance. The parties agree to adopt a new provision replacing the void one.

Article 15 — Applicable Law and Jurisdiction

These terms are governed by Belgian law. Disputes fall under the express jurisdiction of Belgian courts, failing an amicable agreement.

Article 16 — Modification of the Terms of Use

The owner may modify the clauses at any time without justification.